Food and Beverage Service

Introduction to Food and Beverage Service

Get a clear understanding of your role in delivering service excellence.

Preparing for Service Behind the Scenes

Setting up yourself and the dining area is key to a smooth guest experience. Learn how to prepare consistently and meet your establishment’s standards before service begins

Greeting and Seating Guests

Delivering service excellence starts with a warm welcome. In this course, you will learn how to effectively and professionally greet, seat, and engage with guests. You will also learn how to manage tables effectively

The Menu

The menu guides guests through a journey of flavours. Learn how to present it clearly, describe items, answer questions, and identify common food allergens.

Taking Orders

Accurate order-taking is key to a smooth dining experience. Learn how to take food and beverage orders clearly and correctly to ensure excellent service.

Serving Beverages

Learn how to serve beverages correctly during the meal, following service protocols and using the appropriate glassware

Serving Alcoholic Beverages

Understand how to serve alcoholic drinks responsibly, using the correct glassware and following appropriate service practices throughout the meal

Serving Food

Learn how to prepare tables, serve each course professionally, and complete the meal with desserts and drinks- focusing on timing, order, and attention to detail

Billing and Farewell

Learn how to present the bill professionally and say farewell to guests in a warm, memorable way that leaves a lasting impression