Introduction to Hospitality Management

Start your journey with the Hospitality Management Programme, designed to help you excel as a leader. Through these focused courses, you’ll learn how to inspire, develop and retain the team behind every great guest experience. Move from good manager to great leader

 Leadership Foundations

Your leadership style plays a key role in team morale, motivation and performance. This course will help you lead with confidence and impact, both within your team and across departments

Leading Operations

Effective resource and cost management is essential to every hotel's success. This course shows you how to lead operations with efficiency and control, driving performance through smart management

Leading People

Great managers know how to deliver both positive and constructive feedback. This course will teach you how to communicate clearly, confidently and effectively to support team development and performance

Leading the Guest Experience

Delivering consistent quality and service excellence is key to great management. This course shows you how to motivate your team to uphold brand standards and provide exceptional guest experiences

Leading Sales and costs

Understanding key financial principles is essential for effective management. This course teaches you how to manage departmental finances, empower your team, and apply smart service recovery strategies